Print Anywhere: Frequently asked questions

For detailed instructions with pictures visit How-to Guides.

Print: Log in to the uniFLOW Online portal using your ASURITE email address (e.g., [email protected]). Go to the Start Printing page to upload a document or download the print driver. Once your document is submitted, go to any Print Anywhere device, log in by tapping your Sun Card or Mobile ID, and select Secure Print to release your prints.

Copy: Log in by tapping your Sun Card or Mobile ID on the card reader. Select Copy, load your original document, enter the quantity, and press Start.

Scan: Log in by tapping your Sun Card or Mobile ID on the card reader. Select Scan, choose Send to Myself, load your document, and press Start scan.

Yes. You can download the required print driver for Windows or Mac directly from the uniFLOW Online portal.

No. ASU affiliates (students, staff, and faculty) can log in using their physical ASU ID card, or by entering a unique PIN. To retrieve your PIN, log in to the uniFLOW Online portal and look under Identities on your Dashboard.

If you do not know your unique printer PIN, you can easily look it up:

1. Go to the uniFLOW Online portal on your computer or mobile device.
2. Log in using your official ASURITE email address (e.g., [email protected]).
3. Locate your PIN on the main dashboard inside the Identities widget.

If you are a campus visitor without an ASURITE ID or ASU email address, you can use a Print Anywhere Guest Card. (Note: These cards are not for ASU affiliates who have lost or forgotten their ID).

1. Purchase a card: Visit any Sun Devil Card Services office to buy a Print Anywhere Guest Card. You can use your card immediately at any device for copying and scanning without registering.
2. Register your card for printing: Go to the Visitor Printing page to register the card with your personal email address. Please note: Registrations are processed during business hours and may take up to 24 hours to complete.
3. Start printing: Once you receive your confirmation email, log in to the uniFLOW Online portal using your personal email address to upload and print your documents.

If your card is lost or stolen, please take action immediately:

• Sun Cards: Contact ASU Card Services as soon as possible.
• Print Anywhere Guest Cards: Contact us immediately so we can freeze your account.

Please note: Canon and ASU are not responsible for lost or stolen cards or any associated funds.

Your My ASU account is automatically billed when you release a print or copy job from a Print Anywhere device. Scanning is free. Charges are posted to your account weekly.

• Viewing charges: Log in to My ASU and look under the Finances tab. The date listed next to the charge is your payment due date.
• Making a payment: You can pay online through My ASU using QuikPAY, or pay in person at any Cashiering Services location on your campus.
• Late fees: Unpaid charges of $25 or more that reach 30 days past their due date are eligible for late fees. Please review ASU's late fee policy for assessment details.

Charges are grouped by transaction type (e.g., Black & White Print, Color Copy), accumulated throughout the week, and posted to your account the following week.

• Example: If you print $2.00 worth of documents on a Tuesday and $3.00 on a Friday, a single combined charge of $5.00 will post to your My ASU account the following week.

Usually, the copier isn't actually empty. This message typically appears when someone tries to print a custom or unsupported paper size. Print Anywhere devices only stock standard US document sizes: Letter (8.5" x 11"), Legal (8.5" x 14"), and Ledger (11" x 17").

• To clear the error: Press the Status Monitor button on the bottom left of the control panel, select the stuck print job and then select Cancel on the screen.
• If the device is truly out of paper: Release your job at a different device.
• Requesting a refund: If you are charged for a failed print attempt, please fill out the Print Anywhere Refunds form within 30 days.

We strongly advise against using your own paper, as it frequently causes paper jams. Additionally, the cost of standard paper is already included in your printing fees.

If you experience a print quality issue, please visit the Print Anywhere Refunds page immediately after your print attempt to submit a refund request.