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Refunds are granted for a hardware malfunction and not for user error or minor print quality issues. In the case of a paper jam, devices will automatically reprint the document at no additional cost. Refunds may take up to 10 days to process and all refunds are subject to approval.
Refund policy: Refund requests must be submitted online (https://print.asu.edu/print-anywhere-refunds) within 60 days of the original transaction date.